1.Terms of Sale
1.1 Terms of sale are valid between the customer of ABC ANIME Web Store (hereinafter Consumers) and ABCANIME OÜ. (hereinafter the Web Store ABC ANIME) for the purchase of goods and services.
1.2 In addition to these terms and conditions, legal relations arising from the purchase of products from ABC ANIME Web Store are governed by the Act on Obligations, Consumer Protection Act as well as other legal acts in force in the Republic of Estonia.
2. Information about prices
2.1 The price of shipping will be added to the purchase according to the type of delivery chosen by the Consumer.
2.2 Delivery is handled by Omniva and Itella SmartPOST.
2.3 The payment currency is euros.
2.4 Prices are valid from the date the order until the expiration date for completing the order. (24 hours after the order is completed).
2.5 If the order is submitted before the terms of sale or prices are modified, the conditions that were in force when the order was made will apply.
2.6 The ABC Anime Web Store reserves the right to change its prices. These changes are reflected on the ABC ANIME website.
3. Order completion
3.1 Add the desired items to the basket.
3.2 To complete the order, first click on the “Proceed to checkout” link in the shopping cart.
3.3 Next, choose whether you want to make a single order or order as a loyalty/returning customer.
3.4 On the order completion page, fill in the required fields, select the appropriate delivery method and click on “Confirm order”. An invoice will then be displayed. The details on how to make a payment will be displayed on the screen after confirming your order.
3.5 Fill in the fields on the information and order confirmation page carefully, because the rapid and smooth delivery of the products you purchased, as well as the subsequent resolution of disputes and complaints depends on the accuracy of the provided information.
3.6 Orders placed through the Web Store are processed on business days, on Monday to Friday between 10.00 and20.00. If the order is submitted on Friday after 14:00, the order will be processed on the following Monday.
4. Sales Contract
4.1 The ABC ANIME Wen Store is obligated to give the ordered goods to the Consumer and make it possible for the Consumer to receive them, but the Consumer undertakes the obligation to pay to the ABC ANIME the amount shown on the invoice for the goods and accept them.
4.2 Orders that have not been paid for will be cancelled 24 hours after the order was made.
4.3 The Sales Agreement enters into force upon receiving the payment from the Consumer to the ABC ANIME’s bank account.
5.1 After the sales agreement takes effect, the Web Store ABC ANIME will assemble the order and deliver it to the company’s logistics partners for delivery.
5.2 Our logistics partners are Omniva and Itella SmartPOST
5.3 Delivery takes place within Estonia, Latvia and Finland.
5.4 All products that are in stock will be delivered within 1-3 business days within Estonia and will be delivered within 10 working days to foreign countries.
5.5 The delivery deadlines are shown on the website and are valid from the moment the payment is received.
5.6 In order to deliver without delay, take care to enter complete, accurate and valid information when ordering.
5.7 The ABC ANIME Web Store is not responsible for the delivery of goods when the goods are delivered to the logistics partners on time, but the delivery is delayed due to circumstances that could not be influenced or foreseen by the Web store ABC ANIME.
5.8 If you have chosen a parcel locker as your delivery method then you will be informed by SMS when your parcel arrives.
6. Right to Return
6.1 Upon receiving the order, the Consumer has the right to withdraw from the agreement within 14 days, the reasons behind such a decision need not be specified (depending on the products or services, the Consumer may not have the right to withdraw, the corresponding products and services must be listed in this case and they must comply with § 53 (4) of the Act on Obligation).
6.2 In the event of a deterioration of the condition of the item, the Consumer shall be liable for the loss of value resulting from the use of the item only if she/he has used the item in any other way than is necessary to ascertain the nature, characteristics and functionality of the item. In order to ascertain the nature, characteristics and functionality of the item, the Consumer should handle and use the thing only as it would normally be used in the shop.
6.3 In the event of cancellation of a sale agreement, a corresponding application must be sent to the following e-mail address: email@example.com. The application must contain the following information: the goods to be returned, the order number and the bank account to which the money will be returned. The amount paid for the goods (excluding the cost of delivery of the goods) will be returned to the Consumer’s account no later than 30 days after the notice of withdrawal from the contract reaches the seller.
6.4 The Consumer must return the goods within 14 days following the submission of the application or provide proof that he has delivered the goods to the logistics company during the aforementioned period.
6.5 The Consumer does not have to return the goods through the logistics company, when the Web Store ABC ANIME has agreed to pick up the product themselves.
6.6 ABC ANIME Web Store shall, upon receiving the withdrawal application, immediately, but no later than 14 days after receiving the claim, refund to the Consumer all the fees received from the Consumer, including the cost of delivery, unless the Consumer expressly opts for the more expensive method of delivery than the one recommended by the Web Store. In such a case the Web Store does not have to reimburse the Consumer for a cost that exceeds the cost associated with the usual delivery method.
7. Force Majeure
7.1 The ABC ANIME Web Store will not be liable for any damage caused to the Consumer in the event ofthe loss of goods or delayed delivery due to circumstances that the Web Store ABC ANIME could not influence or foresee.
8. Processing of personal data
8.1 ABCANIME OÜ (registry code 14041155), located at Punane 6, tel. + 372 6856 898 and e-mail firstname.lastname@example.org is responsible for the processing of personal data on behalf of the Web Store. Maksekeskus is a resposible processor.
8.2 The following personal data will be processed:
- name, telephone number and e-mail address;
- delivery address of the goods;
- bank account number cost and payment details of goods and services (purchase history);
- customer support information
8.3 Personal data will be processed for the following
Personal data is used to manage customer orders and delivery of goods. The details of the purchase history (date of purchase, goods, quantity, customer details) are used to compile an overview of purchased goods and services and analyze customer preferences. The bank account number is used to return payments to the customer. Personal data such as email, telephone number, customer name is processed to resolve issues related to the provision of goods and services (customer support). The IP address of the web store user or other network identifiers is processed to provide a web store as an information society service and to use web usage statistics.
8.4 The ABC ANIME webpage has the right to use the Consumer’s residence or address to provide the consumer with advertising and other information.
8.5 The Consumer has the right at any time to deny the collection and use of her/his personal data unless this is necessary to recover a claim arising out of the contract or to deliver the goods.
8.6 The use of electronic personal data for direct mail will only take place if the Consumer has given separate consent for this on the website ABC ANIME.
9. Claims procedure
9.1 The ABC ANIME Web Store is responsible for the non-compliance or defects of the goods sold to the Consumer for contractual terms that occur within a maximum period of two years from the date of delivery.
9.2 The Consumer has the right to contact the ABC ANIME Web Store at the latest within two months upon the discovery of the defect, providing the invoice on the basis of which the purchase of the goods was paid.
9.3 In the event of a defective product, we ask that you stop using the goods.
9.4 The repair or replacement of defective goods is agreed between the Web Store ABC ANIME and the Consumer. The repair costs are covered by the ABC ANIME Web Store.
9.5 The Web Store ABC ANIME shall not be liable for any defects in the product caused by the Consumer due to improper storage or non-end use of the product.
9.6 In the event of non-compliance or defects regarding the product, please contact email@example.com with a notice stating the name of the ordering party, the contact phone number, the order number and the exact description of the non-conformity or defect.
9.7. Claims for non-compliance or product defects must be submitted within two months from the discovery of the non-conformity or defect of the product.
9.8 All complaints will be reviewed and the Consumer will be contracted as soon as possible, but no later than within 14 days from the receiving the complaint.
9.9 The Consumer has the right to require that the ABC ANIME Web Store lower the purchase price or terminate the contract and repay the goods if the ABC ANIME Web Store can not repair or replace the products, if the repair or replacement of the goods fails, if the ABC ANIME web store has not eliminated the product faults within a reasonable time, or in the case of an unjustified inconvenience to the Consumer.